How can I tell if I have successfully submitted an order?

All successful orders will be shown in the order history section of your account. If an order is not visible in this section then it is likely that the order has been unsuccessful.
There are a number of reasons why an order hasn't been successful. It could be due to the payment not being accepted or the order being placed under a different account.
If you wish to double check whether an order has been placed, please contact our Customer Service Team confirming the postcode with which you registered and we will be happy to investigate this further for you.

{writeArticleCategories}

{writeTagHeader} {writeArticleTags}

{writeRelatedArticlesHeader}{writeRelatedArticles}

You cannot comment on this entry

Most popular FAQs

  1. Where is my order? (261875 views)
  2. How do I return an item? (192484 views)
  3. Will I be charged customs and import charges? (184776 views)
  4. How can I pay for my order? (171839 views)
  5. Do you deliver to my country? (164126 views)
  6. What delivery options do you offer? (157670 views)
  7. What is the Pre Order Price Promise? (154743 views)
  8. How long will it take for my order to ... (150323 views)
  9. Why is my discount code not working? (149018 views)
  10. How will I know when my order has been ... (121521 views)

Latest FAQs

  1. Who will deliver my order? (2016-11-17 11:52)
  2. How can I pay for my order? (2016-11-16 11:47)
  3. When will I receive my refund? (2016-11-15 15:52)
  4. How can I tell if I have successfully submitted ... (2016-11-15 15:51)
  5. Do you have an address I can write to? ... (2016-11-15 15:49)