How do I cancel my order?

You can request to cancel your order up to the point of the item(s) entering our
warehouse process.

You can do this by:

1. Logging into your account and finding your order in the order history
section.

2. A "CANCEL" option will display if your order has not yet been dispatched.
Select this to continue with your cancellation

3. You will then be asked to select a cancellation reason. This helps us to
improve our services by understanding why your order is no longer required.

 

PLEASE NOTE: if any of the items on your order are in stock
and display the availability of “In stock usually dispatched within 24 hours”
your cancellation request may not be successful.

Once you have completed your cancellation request you will receive an email
to confirm whether the cancellation request was successful. Please allow up to
one hour for your email to be received.

If you receive an email advising the request was unsuccessful, we are unable
to stop the order from being sent, however you can contact us once you receive
the item to arrange a return.

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